Medical care and other services
There are a number of medical care facilities that have an English speaking staff, including:
CITY POLICLINICS PRAHA (Městská poliklinika Praha)
Spálená 12, Prague 1 (city centre)
(+420) 224 947 113
(There is a list of English speaking doctors at the reception desk.)
MOTOL HOSPITAL (Nemocnice Motol)
V Úvalu 84, Prague 5
(+420) 224 433 681, (+420) 224 433 682, (+420) 224 433 674
NA HOMOLCE HOSPITAL (Nemocnice Na Homolce)
Roentgenova 2, Prague 5
(+420) 257 271 111, (+420) 257 272 860
Na Poříčí 12, Prague 1
Lomnického 5, Prague 4
Sokolovská 79, Prague 8
(+420) 222 300 300
You can find a list of private health centres and other clinics here.
Outside surgery hours the following locations provide overnight or round-the-clock services (possibly only in Czech):
Emergency First Aid (První pomoc) in city centre
Address: Spálená 12, Praha 1 (in city centre)
Phone: (+420) 222 924 295
Mon – Thur 7:00 PM – 6:00 AM
Fri 4:00 PM - 6:00 AM
Sat-Sun round the clock
Emergency First Aid close to Dejvická metro station
Address: Vítezné náměstí 997/13, Praha 6
Phone: (+420) 233 340 914
Address: Spálená 12, Praha 1
Phone: (+420) 222 924 268
Mon – Fri 7:00 PM – 6:00 AM
Sat-Sun round the clock
For more information about health centres, both public and private, pharmacies, emergency first aid centres and health insurance for EU as well as non-EU students, please visit this site.
Students with disabilities
Please see the Students with Special Education Needs section.
Health insurance and other important information
All patients (even those with insurance) are required to pay a small administrative charge for each visit to the doctor and for each prescription issued. The charges for most kinds of treatment are in the range of 30-90 CZK, depending on the exact kind of treatment involved. Prescription charges are 30 CZK per item. Other costs should still be covered by your insurance.
Since the Czech Republic's entry into the EU, all EU nationals should now be able to cover the cost of standard medical treatment through their European Health Insurance Card (EHIC), through form E111, or through a Provisional Certificate. However, in order to obtain treatment under the provisions of European regulations, you must make sure you contact a medical institution that has a contract with the Czech public health insurance system (most of them have, but some institutions are purely private). Also, you must take your EHIC or form E111 with you. Otherwise, the physician can insist on cash payment.
In order for the doctor to ensure his or her own reimbursement from the contracting Czech health insurance fund, s/he will need to see your EHIC card, Provisional Certificate, or form E111, and will copy the information onto another specific internal form, known as "Potvrzení o nároku" (Certificate of Entitlement). S/he may also ask to check your ID. The doctor will then normally ask you to confirm the expected length of your stay in the Czech Republic and will advise you to choose one of the Czech contracting health insurance funds. You will confirm your choice, and the expected length of your stay, by signing the "Potvrzení o nároku". If the doctor prescribes any medicines, laboratory tests, or any further examinations, s/he should give you an appropriate number of copies of your "Potvrzení o nároku", so you can submit a copy to each pharmacy, laboratory or surgery.
If you need treatment by a specialist, the general practitioner will refer you to one. In urgent cases, visitors can go to a hospital with the EHIC/E111 direct. In other cases, the practitioner issues a recommendation for admission to hospital. Transport to the hospital is covered by the insurance system and is provided free of charge. In the case of urgent medical transport, or in the case of treatment by a doctor from the emergency services, it is also necessary to present your EHIC/E111 or Provisional Certificate. If the doctor decides to prescribe medicines, he or she will issue a prescription. For some medicines, the patient must make some financial contribution, while some groups of drugs are free for the patient. There are also compulsory prescription charges on some medications, materials and forms of dental treatment. These charges are not refundable. If you (by mistake or for any other reason) pay cash for medical treatment that is covered by your home insurance company, you will have to apply for reimbursement at home since such costs are not refundable within the CR.
Other kinds of medically related care, e.g. non-urgent treatment, or medically assisted transport home following serious illness or injury, are not covered by your EHIC/E111, and for these eventualities, if you have not already done so, we recommend you take out extra medical or commercial travel insurance.
Buying medicines: please also note that, in the Czech Republic, non-prescription drugs and medicines are sold only in pharmacies. They are not available at supermarkets. For that reason, we recommend you take the time to locate some pharmacies near where you are living and studying before you need them in an emergency. Pharmacies may be recognised by the prominent green cross displayed over the shop-front. Many have staff who can speak English or German and are used to offering advice to tourists (especially in the city centre).
Health insurance for EU citizens
Although physicians should, in theory, be willing treat you simply on the basis of your Form E-111 or your European Health Insurance Card, it will save you both time and a lot of unpleasant paper-work at a time of crisis if you register your EHIC/E111 in advance with a Czech insurance provider, who will act as an intermediary if you get sick. It is entirely up to you which Czech insurance company you choose (there are several). However, the largest Czech insurance company is Všeobecná zdravotní pojišťovna (VZP), and since they have the widest health-care network, we recommend you use them.
You can register your card at any branch of VZP, but one of the largest branches in the city centre is conveniently located 5 minutes' walk from Hollar, at Na Perštýně 6, Prague 1 (entrance around the corner in Martinská street). There is a queuing system in operation. Pick up a number from the box by the entrance (press the button for individual insurance, "individualní pojištěnci" in Czech), and then wait till your number comes up. Counter-staff will help you with the rest.
Health insurance for non-EU citizens
We are assuming that most non-EU citizens will already have purchased international travel insurance before they left home. If you have not, and you would like to purchase insurance from a Czech provider, VZP can offer two different services:
- Short-term insurance for up to 6 months: charged at a flat rate of 35 CZK per day, and available from any branch of VZP
- Long-term insurance (over 6 months): available only from the branch of VZP at Vítezné náměstí 9, Prague 6 (near metro Dejvická), and conditional on initial medical check-up. Insurance rates depend on your age and health, as determined by the initial check-up.
It is possible that other competing insurance companies also have packages on offer for international travellers, but we do not have information on that (try check the internet).
112 EUROPEAN EMERGENCY NUMBER (Police + Fire Service + Emergency Medical Service)
155 Emergency Medical Service
150 Fire and Rescue Service
156 Municipal Police